The Beyond Business Podcast
Join Katherine Martin-Fisher as she speaks with Entrepreneurs who share their challenges, successes, and what helped them make their company into a business worth having while balancing the life that they truly enjoy.
Hugo Garcia on Restoration Success, Empathy, and Building a Community in Business
Katherine Martin-Fisher converses with Hugo Fernandez Garcia about his career journey and insights into the restoration industry. They discuss the importance of quick action in property damage scenarios and Hugo's transition from AT&T to restoration. The episode delves into business challenges, balancing empathy with professionalism, and early life influences on Hugo's career. They explore the significance of building a community, avoiding common industry mistakes, and educating clients on insurance matters. Hugo emphasizes the importance of branding and a personal touch in business.
Key Points
- Homeowners should act swiftly after a fire or water damage to prevent further complications like mold growth within 24 to 48 hours.
- Having a high standard of excellence and prioritizing customer satisfaction can distinguish a business and build trust with clients.
- Taking control of one's career by leveraging experiences and maintaining persistence can lead to personal fulfillment and business success.
Chapters
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| 38:00 | |
| 40:41 | |
| 40:53 |
Transcript
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